Privacy Policy
Last updated: March 28, 2026
What we collect
When you create an account, we collect your email address and optionally your phone number (for SMS verification). This information is used solely for account authentication, security, and spam prevention. We do not send marketing emails, newsletters, or updates about your reports unless you explicitly subscribe.
Anonymous identity
Each account is assigned a random anonymous username made from Canadian animal and city names (e.g. "Falcon Victoria" or "Otter Muskoka"). This username is what appears publicly on your reports. Your real name, email, and phone number are never displayed on any public page.
What we share publicly
When you submit a report, only the issue details are made public: issue type, photo(s), description, location, and your anonymous username. Your email, phone number, and account details are never shared publicly, with the City of Toronto, with ward councillors, or with any third party. Only SolveTO administrators can access personal information, solely for support and security purposes.
What we send to the city
Reports submitted through SolveTO are delivered to the City of Toronto (via 311) and to the relevant ward councillor by email. These emails contain only the issue details and location — never your personal contact information or real identity.
AI processing
SolveTO uses AI to analyze photos and draft reports. AI is also used to automatically blur faces detected in photos to protect the privacy of bystanders. You always review and can edit the AI-generated report before it is submitted.
Infrastructure and open data
SolveTO displays publicly available infrastructure data from the City of Toronto Open Data Portal, licensed under the Open Government Licence — Toronto. This data is displayed on the SolveTO map to help residents explore city infrastructure and report issues. We do not modify, sell, or redistribute any open data. See our Data Sources page for more.
Data storage
Your data is stored on privacy-compliant infrastructure providers in Canada. We take reasonable measures to protect your data.
Cookies
SolveTO uses essential cookies for session management and authentication. We do not use advertising cookies, tracking pixels, or third-party analytics that identify individual users.
Your rights
You can request deletion of your account and all associated data at any time by emailing support@solveto.ca.
Contact
Questions about this policy? Email support@solveto.ca.
