Privacy Policy
Last updated: March 21, 2026
What we collect
When you create an account, we collect your email address and optionally your phone number (for SMS verification). This information is used solely for account authentication, security, and spam prevention. We do not send marketing emails, newsletters, or updates about your reports unless you explicitly subscribe.
Anonymous identity
Each account is assigned a random anonymous username made from Canadian animal and city names (e.g. "Falcon Victoria" or "Otter Muskoka"). This username is what appears publicly on your reports. Your real name, email, and phone number are never displayed on any public page.
What we share publicly
When you submit a report, only the issue details are made public: issue type, photo(s), description, location, and your anonymous username. Your email, phone number, and account details are never shared publicly, with the City of Toronto, with ward councillors, or with any third party. Only SolveTO administrators can access personal information, solely for support and security purposes.
What we send to the city
Reports submitted through SolveTO are delivered to the City of Toronto (via 311) and to the relevant ward councillor by email. These emails contain only the issue details and location — never your personal contact information or real identity.
AI processing
SolveTO uses Claude by Anthropic to analyze photos and draft reports. Photos are sent to Anthropic's API for analysis. Anthropic does not store your images or use them for training. AI is also used to automatically blur faces detected in photos to protect the privacy of bystanders. You always review and can edit the AI-generated report before it is submitted.
Financial support
If you choose to support SolveTO financially, payments are processed by Stripe. We do not store your credit card number, bank details, or any payment credentials. Stripe handles all payment data in accordance with PCI-DSS standards. See Stripe's privacy policy.
Data storage
Photos are stored on AWS S3 (Canada region). The database is hosted on Neon (PostgreSQL). We use privacy-compliant infrastructure providers and take reasonable measures to protect your data.
Cookies
SolveTO uses essential cookies for session management and authentication. We do not use advertising cookies, tracking pixels, or third-party analytics that identify individual users.
Your rights
You can request deletion of your account and all associated data at any time by emailing support@solveto.ca.
Contact
Questions about this policy? Email support@solveto.ca.
