Ward office & city hall
Councillor profile, committees, staff contacts
Ward office & city hall
Councillor profile, committees, staff contacts
About Shelley Carroll
Shelley Carroll is the City Councillor for Ward 17—Don Valley North. Shelley got her start in politics as a parent-advocate when she saw the detrimental effects that education cuts were having on her own children. Her tireless defence of public education led her to be elected as a School Board Trustee in 2000 and earned her a Queen’s Golden Jubilee Medal.
Shelley was first elected to City Council in 2003. In 2006, Shelley was elected by her peers to serve as Chair of the Budget Committee. She utilized her financial background to deliver four balanced budgets in the thick of the global financial crisis, making Toronto financially sustainable for the first time since amalgamation.
As the City’s Budget Chief and Mayor’s Economic Development & Culture Champion, she plays a crucial role in delivering balanced budgets and facilitating a vibrant and inclusive economic and cultural recovery for the city. She currently serves as the Chair of the Toronto Police Service Board, overseeing Canada’s largest municipal police service. She also sits on the boards of Toronto Global and Destination Toronto, with a focus on attracting talent, investment, and visitors to one of North America’s fastest growing and most exciting cities
City councillor page
Ward 17 on toronto.caCouncillor
Shelley Carroll
Phone
416-338-2650Councillor email (city format)
councillor_carroll@toronto.caCommittees & boards
- Budget Committee (Chair)
- Economic and Community Development Committee (Vice-Chair)
- Executive Committee
- North York Community Council
- Striking Committee
- Long-Term Care Committee of Management
- Debenture Committee
- Toronto Global Board of Directors
- Toronto Police Services Board (Chair)
- FIFA World Cup 2026 Subcommittee
- Destination Toronto
Ward staff
-
Chief of Staff (Media Contact)
Tom Gleason
-
Deputy Chief of Staff
Joshua Bowman
-
Senior Strategic Advisor
Robin Buxton Potts
-
Constituency Assistants
Audrey Jiang
Performance Score
Falling Behind · 1/5 resolved (last 90 days)
20.0/100
Get alerts for this ward
Flood awareness
No Active Flood Risk
Current weather conditions do not indicate elevated flood risk in this ward.
Flood Study Areas (3)
BFA29
Catch basins avg 64 years (installed ~1962)
BFA30
Catch basins avg 58 years (installed ~1968)
BFA27
Catch basins avg 65 years (installed ~1961, oldest 1953)
5
Total Reports
4
Open
1
Resolved
--
Avg Days to Resolve
Resolution Rate
8.6 points above city average
Ranked #6 of 25 wards
By resolution rate (last 90 days)
Top Issue Types
Most Reported Streets
- 2891 Don Mills Road East, Don Valley Village, Toronto 1 report
- Finch Avenue East, Bayview Village, Toronto 1 report
- Highway 404, Henry Farm, Toronto 1 report
- Sheppard Avenue East, Don Valley Village, Toronto 1 report
- Smooth Rose Court, Henry Farm, Toronto 1 report
Top Reporters
Recent open reports
2891 Don Mills Road East, Don Valley Village, Toronto
Apr 11, 2026
Sheppard Avenue East, Don Valley Village, Toronto
Apr 08, 2026
Finch Avenue East, Bayview Village, Toronto
Mar 30, 2026
Smooth Rose Court, Henry Farm, Toronto
Mar 26, 2026
How Shelley Carroll voted recently
Last 1 recorded votes at council meetings
311 activity in this ward
From City of Toronto 311 service requests (last 12 months)
3,252
Total requests
266
Pothole / road damage
80%
Closed by city
Top categories
- Road Pothole / Road Damage 265
- Driveway Blocked By Plowed Snowbank 227
- Road Plowing Request 173
- Residential Bin Lid Damaged 134
- Sidewalk Snow Clearing Required 124
Source: City of Toronto Open Data · Note: 311 data has no exact location, only ward + intersection
