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Past Toronto's published service standard

This report is 31 days old. The city's standard for Parks Issue is 14 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Ausma Malik

Corroded waterfront safety railings

ref: STO-H3B9C8

city ref: 09132645 Track on 311

Parks Issue Snap City acknowledged

Open 31 days

Parks Forestry & Recreation: 14 days

City service request (311)

Updated 30 days ago

The lines below are from the City of Toronto's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Your Reference Number: 09132645 Service request type: Park Pathways and Trails Maintenance Expected service delivery: 2026-04-22, 11:17 a.m. Estimated resolution timeframe: The service request will be responded to within one week. Service address (city record): 339 Queens Quay W

Queens Quay West, Toronto

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Reported on Tue, Apr 14, 2026 at 11:24 AM · 1mo ago

Report Details

AI-generated, reviewed by reporter

Metal safety railings along the wooden boardwalk at Queens Quay West show visible orange rust stains and surface degradation. While currently functional, the corroded railings pose a potential safety hazard if structural integrity becomes compromised. The wooden decking is also weathered and aged.

Community Updates

Has this issue been fixed? Come back and share an update with a photo. Your before-and-after helps track what's working.

Have you seen this issue?

Comments (4)

raven_harbourfront 28 days ago

Looks like it’s still broken with caution tape for safety. City should place caution indicators until fixed to avoid injury from sharp splinters or falls into water

fox_victoria 28 days ago

Based on the city updates, I will change status to resolve. —— Status Completed. The request has been concluded. Expected Service Delivery Time - April 22, 2026 at 11:17 a.m. Resolution Date - April 16, 2026 at 9:07 a.m.

raven_harbourfront 29 days ago

311 report id indicates resolved

fox_victoria 28 days ago

Yes based on the link above "Track on 311", it is completed. I will changed it to resolve. But do you confirm that it is fixed? It would be great to "add after photo" to the Community updates and hit the 'It's fixed' button :)