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Past Toronto's published service standard

This report is 27 days old. The city's standard for Utility Pole is 7 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Paul Ainslie
report photo

Exposed electrical box on utility pole

ref: STO-Z9W9V9
city ref: 09146167 Track on 311
Utility Pole Snap City acknowledged
Open 28 days
Toronto Hydro: 10 days

City service request (311)

New

Updated 26 days ago

The lines below are from the City of Toronto's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Your Reference Number: 09146167 Service request type: Traffic Signal Repair Expected service delivery: 2026-04-17, 1:44 a.m. Estimated resolution timeframe: The service request will be resolved within 4 hours. Service address (city record): 2222 Ellesmere Rd

2222 Ellesmere Road, Toronto

Reported on Wed, Apr 15, 2026 at 10:30 PM · 27d ago

Report Details

AI-generated, reviewed by reporter

An electrical box mounted on a utility pole at ground level has an open or exposed panel with visible mounting bolts, creating a high-voltage electrical hazard and tripping risk for pedestrians and cyclists in this high-traffic area. The exposed panel requires immediate securing or enclosure to prevent accidental contact with energized components.

Description

Traffic light electrical box is exposed and needs to be properly secured because there is a high voltage electrical hazard very dangerous

Community Updates

Has this issue been fixed? Come back and share an update with a photo. Your before-and-after helps track what's working.

1 community report

1 fixed

✓ Fixed · Apr 24

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Ward 24 · Scarborough-Guildwood

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Nearby

School

Woburn Collegiate Institute

147m

School

St Thomas More Catholic Elementary School

152m

Bus Stop

Ellesmere Rd At Dormington Dr West Side

37m

Bus Stop

Ellesmere Rd At Gander Dr East Side

47m

Park

Woburn Park Scarborough

431m

Report History

Complete timeline of your report lifecycle

Report Submitted

Apr 15, 2026 at 10:30 PM

Traffic light electrical box is exposed and needs to be properly secured because there is a high voltage electrical hazard very dangerous

Email sent to Toronto Hydro

Apr 15, 2026 at 10:30 PM

Sent

Email sent to Toronto 311

Apr 15, 2026 at 10:32 PM

Sent

A community member reported: It's fixed

Apr 24, 2026 at 1:38 AM

Awaiting Response

Open for 27 days

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