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Past Toronto's published service standard

This report is 31 days old. The city's standard for Road Damage is 14 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Rachel Chernos Lin

Road surface cracks and deterioration

ref: STO-I0K3F3

city ref: 09153633 Track on 311

Road Damage Snap City acknowledged

Open 31 days

Transportation Services: 14 days

City service request (311)

New

Updated about 1 month ago

The lines below are from the City of Toronto's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Your Reference Number: 09153633 Service request type: Road Pothole / Road Damage Expected service delivery: 2026-05-01, 6:31 p.m. Estimated resolution timeframe: The service request will be resolved within 14 days. Service address (city record): 419 Sutherland Dr

419 Sutherland Drive, Toronto

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Reported on Fri, Apr 17, 2026 at 7:56 AM · 1mo ago

Report Details

AI-generated, reviewed by reporter

The asphalt road surface at 419 Sutherland Drive exhibits multiple long cracks and surface deterioration across the lane, with cracking patterns suggesting subsurface settlement or water infiltration likely related to nearby catch basin or sewer infrastructure. The damage creates trip hazards and will worsen with freeze-thaw cycles. Five catch basins within 100 meters, averaging 40 years old, may be contributing to the deterioration.