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Past Toronto's published service standard

This report is 45 days old. The city's standard for Sidewalk Damage is 30 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Ausma Malik

Sidewalk heaved by tree roots

ref: STO-G3N6X3

city ref: 09216325 Track on 311

Sidewalk Damage Snap City acknowledged

Open 46 days

Transportation Services: 30 days

City service request

New

Updated about 1 month ago

The lines below are from Toronto 311's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Service request type: Walkway - Damaged or Uneven Expected service delivery: 2026-05-27, 6:14 p.m. Estimated resolution timeframe: The service request will be resolved within 1 month. Service address (city record): 680 Wellington St W

The city's estimated completion of May 27, 2026 has passed. We are following up.

680 Wellington Street West, West Queen West, Toronto Toronto

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Reported on Sun, Apr 26, 2026 at 8:20 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

Large tree roots have displaced and cracked the sidewalk across roughly 2-3 meters, creating an upward buckle with exposed soil and roots that poses a trip hazard. Mud accumulates in the area due to a drainage issue, and the reporter notes the sidewalk should be reconstructed at a higher elevation to address both the root damage and water pooling.

Description

Mud consistently accumulates in this area due to a drainage issue. The sidewalk need to be redone at a higher elevation.

Community Updates

Did the city actually fix this, or just close the file? Come back and tell your neighbours what you see on the ground. Add a photo. Your update is what holds the city to its word.

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