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Past Toronto's published service standard

This report is 45 days old. The city's standard for Road Damage is 14 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Chris Moise

Road depression from subsidence

ref: STO-H9B4Y8

city ref: 09263052 Track on 311

Road Damage Snap Flagged City acknowledged

Open 45 days

1 confirmed Transportation Services: 14 days

City service request

New

Updated about 1 month ago

The request has been received.

The lines below are from Toronto 311's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Service request type: Road - Sinking Expected service delivery: 2026-05-09, 4:44 p.m. Estimated resolution timeframe: The Service Request will be resolved within 5 days. Service address (city record): St James Ave & Parliament St

The city's estimated completion of May 9, 2026 has passed. We are following up.

St James Avenue, Toronto Toronto

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Reported on Sat, May 2, 2026 at 2:21 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

Road surface on St James Avenue shows visible depression and settling with dark seam lines indicating subsidence, creating an uneven surface. The sunken asphalt in this localized area appears connected to aging infrastructure—four catch basins averaging 140 years old are located within 100 meters of the damage.

Description

Large depression in road, road is sinking.

Community Updates

Did the city actually fix this, or just close the file? Come back and tell your neighbours what you see on the ground. Add a photo. Your update is what holds the city to its word.

Flagged

1 community report

1 still there

Still there Jun 10

Submitted by Puffin Junction

Have you seen this issue?