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Past Toronto's published service standard

This report is 45 days old. The city's standard for Sidewalk Damage is 30 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Ausma Malik

Sunken utility patches, trip hazards

ref: STO-S8J0Y6

city ref: 09262564 Track on 311

Sidewalk Damage Snap City acknowledged

Open 45 days

Transportation Services: 30 days

City service request

New

Updated about 1 month ago

The request has been received.

The lines below are from Toronto 311's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Service request type: Roadway Utility Cut - Settlement Expected service delivery: 2026-05-09, 3:55 p.m. Estimated resolution timeframe: The Service Request will be resolved within 5 days. Service address (city record): 871 Dundas St W

The city's estimated completion of May 9, 2026 has passed. We are following up.

871 Dundas Street West, Toronto Toronto

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Reported on Sun, May 3, 2026 at 2:38 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

Sidewalk at 871 Dundas Street West has multiple sunken utility access patches and uneven sections creating trip hazards, with deteriorated concrete and visible metal catch basin cover marked with utility codes. Two active road restrictions are in effect nearby.

Community Updates

Did the city actually fix this, or just close the file? Come back and tell your neighbours what you see on the ground. Add a photo. Your update is what holds the city to its word.

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