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Past Toronto's published service standard

This report is 45 days old. The city's standard for Sidewalk Damage is 30 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Chris Moise

Sunken sidewalk utility patch

ref: STO-B0I7J5

city ref: 09315517 Track on 311

Sidewalk Damage Snap City acknowledged

Open 46 days

Transportation Services: 30 days

City service request

New

Updated about 1 month ago

The request has been received.

The lines below are from Toronto 311's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Service request type: Roadway Utility Cut - Settlement Expected service delivery: 2026-05-17, 5:26 p.m. Estimated resolution timeframe: The Service Request will be resolved within 5 days. Service address (city record): King St E & Church St

The city's estimated completion of May 17, 2026 has passed. We are following up.

Church Street Toronto

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Reported on Sun, May 3, 2026 at 8:05 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

A rectangular depression filled with soil and weeds from a sunken utility cut patch creates a trip hazard on the sidewalk near a utility pole on Church Street.

Community Updates

Did the city actually fix this, or just close the file? Come back and tell your neighbours what you see on the ground. Add a photo. Your update is what holds the city to its word.

1 community report

1 fixed

Fixed May 10

Submitted by Wolf Beaches

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