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Past Toronto's published service standard

This report is 45 days old. The city's standard for Sidewalk Damage is 30 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Ausma Malik

Exposed utility pipe on sidewalk

ref: STO-I6G2D4

city ref: 09277386 Track on 311

Sidewalk Damage Snap City acknowledged

Open 45 days

Transportation Services: 30 days

City service request

New

Updated about 1 month ago

The request has been received.

The lines below are from Toronto 311's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Service request type: Missing/Damaged Flexible Bollards Expected service delivery: 2026-06-05, 2:55 p.m. Estimated resolution timeframe: The service request will be resolved within 1 month. Service address (city record): Mill St & Trinity St

The city's estimated completion of June 5, 2026 has passed. We are following up.

Mill Street, Toronto Toronto

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Reported on Tue, May 5, 2026 at 3:19 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

Freshly installed bollard (less than 12 hours old) has already been hit by a vehicle and torn out of the ground. Needs to be replaced with bigger, thicker, deeper set bollard.

Description

Freshly installed bollard (less than 12 hours old) has already been hit by a vehicle and torn out of the ground. Needs to be replaced with bigger, thicker, deeper set bollard.

Community Updates

Did the city actually fix this, or just close the file? Come back and tell your neighbours what you see on the ground. Add a photo. Your update is what holds the city to its word.

Have you seen this issue?

Comments (1)

walleye_victoria about 2 months ago

This is NOT a utility pipe. It has been incorrectly identified by the useless AI. It is a steel bollard.

Ward 10 · Spadina-Fort York

Ausma Malik

416-392-4044

Councillor_Malik@toronto.ca

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Nearby

School

Voice Integrative Private School

59m

School

George Brown College Young Centre For The Performing Arts

238m

Bus Stop

Mill St At Trinity St

73m

Bus Stop

Mill St At Parliament St

126m

Park

Parliament Square Park

201m

Report History

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Report Submitted

May 05, 2026 at 3:19 PM

Freshly installed bollard (less than 12 hours old) has already been hit by a vehicle and torn out of the ground. Needs to be replaced with bigger, thicker, deeper set bollard.

Email sent to City of Toronto

May 05, 2026 at 3:19 PM

Sent

Awaiting Response

Open for about 2 months