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Past Toronto's published service standard

This report is 45 days old. The city's standard for Pothole is 14 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Dianne Saxe

Large pothole with water pooling

ref: STO-N6I0V0

city ref: 09398841 Track on 311

Pothole Snap City acknowledged

Open 45 days

Transportation Services: 14 days

City service request

New

Updated about 1 month ago

The request has been received.

The lines below are from Toronto 311's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Service request type: Road Pothole / Road Damage Expected service delivery: 2026-06-08, 3:40 p.m. Estimated resolution timeframe: The service request will be resolved within 14 days. Service address (city record): 189 Augusta Ave

The city's estimated completion of June 8, 2026 has passed. We are following up.

189 Augusta Avenue, Kensington Market, Toronto Toronto

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Reported on Sun, May 24, 2026 at 1:25 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

Large pothole approximately 3–4 feet in diameter on the street surface between parked vehicles and the sidewalk edge has eroded through asphalt, exposing concrete base and aggregate material with water pooling inside and extensive cracking radiating outward, creating a tripping and cycling hazard. The nearby catch basins (5 within 100m, installed in 1887) may be contributing to drainage issues in this area.

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