Ward office & city hall
Councillor profile, committees, staff contacts
Ward office & city hall
Councillor profile, committees, staff contacts
About Lily Cheng
Lily Cheng is the Councillor for Ward 18 Willowdale, taking office on November 15, 2022. A Willowdale resident for over a dozen years, Lily is a passionate, visionary leader in the community. Four years ago, Lily co-founded We Love Willowdale (WLW), a movement created after the tragic van attack to help the community grieve and heal. Her journey as a community organizer began 9 years ago with the founding of North York Moms, a thriving community on Facebook of over 11,000 moms.
Lily has tirelessly worked for Willowdale for many years including spearheading the Willowdale Covid Response Network to support the community through the pandemic.
Lily has a track record of identifying problems in Willowdale and taking action. Her advocacy led to the establishment of a much needed walkable Yonge and Sheppard EarlyOn Child and Family Centre. She has also established programs and support for challenges often overlooked by the government including seniors accessing grocery shopping support during the pandemic and food insecurity experienced by families. During the pandemic, she addressed social isolation by expanding Willowdale Neighbours Connect, an active online community she started for the neighbourhood that has helped many feel a deeper sense of belonging in Willowdale.
City councillor page
Ward 18 on toronto.caCouncillor
Lily Cheng
Phone
416-395-6411Councillor email (city format)
councillor_cheng@toronto.caCommittees & boards
- General Government Committee
- Budget Committee
- Civic Appointments Committee (Chair)
- Board of Health
- North York Community Council (Vice-Chair)
- Board of Directors of TO Live
- Toronto Police Services Board
Ward staff
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Chief of Staff
Sara Hildebrand
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Operations and Digital Engagement Manager
Brandon Koussa
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Director of Planning and Development
Atefeh Javadian
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Communications and Events Coordinator
Monica Hu
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Administrative Assistant
Ava Ha
Performance Score
Falling Behind · 0/4 resolved (last 90 days)
6.0/100
Get alerts for this ward
Flood awareness
No Active Flood Risk
Current weather conditions do not indicate elevated flood risk in this ward.
Flood Study Areas (4)
BFA26
Catch basins avg 73 years (installed ~1953)
BFA24
BFA25
Catch basins avg 4 years (installed ~2022)
BFA28
Business Improvement Areas (1)
4
Total Reports
4
Open
0
Resolved
--
Avg Days to Resolve
Resolution Rate
11.4 points below city average
Ranked #24 of 25 wards
By resolution rate (last 90 days)
Top Issue Types
Most Reported Streets
- 14 Hilda Avenue, Toronto 1 report
- 167 Beecroft Road, Toronto 1 report
- 185 Bishop Avenue, Toronto 1 report
- 73 Olive Avenue, Toronto 1 report
Top Reporters
Recent open reports
185 Bishop Avenue, Toronto
Apr 09, 2026
73 Olive Avenue, Toronto
Apr 07, 2026
167 Beecroft Road, Toronto
Mar 23, 2026
14 Hilda Avenue, Toronto
Mar 19, 2026
How Lily Cheng voted recently
Last 1 recorded votes at council meetings
311 activity in this ward
From City of Toronto 311 service requests (last 12 months)
3,653
Total requests
400
Pothole / road damage
79%
Closed by city
Top categories
- Road Pothole / Road Damage 400
- Driveway Blocked By Plowed Snowbank 221
- Road Plowing Request 133
- Res / Garbage / Not Picked Up 118
- Residential Bin Lid Damaged 111
Source: City of Toronto Open Data · Note: 311 data has no exact location, only ward + intersection
