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Past Toronto's published service standard

This report is 45 days old. The city's standard for Bus Stop Issue is 14 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Paul Ainslie

Bus shelter dirty, debris accumulation

ref: STO-B2W4K2

city ref: 09194922 Track on 311

Bus Stop Issue City acknowledged

Open 45 days

City target: 14 days

City service request

Acknowledged

Updated about 1 month ago

Toronto 311 responded to this report. Reference number 09194922.

Good morning, Thank you for contacting 311 Toronto. We have generated a service request to Solid Waste Management for litter; sidewalk / boulevard / laneway cleanup, and this service request will be resolved within 1 business day (Monday to Friday) From 8:30 am to 4:30 pm the next day. Excluding holidays Your reference number is 09194922 and is required in order to check the status, make changes or cancel the request. You can also check the status of your service request online at http://www.toronto.ca/311 We hope this is helpful. Please do not hesitate to let us know if you require further information or assistance.

Ellesmere Road Toronto

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Reported on Fri, Apr 24, 2026 at 1:37 AM · 1mo ago

Report Details

AI-generated, reviewed by reporter

The TTC bus shelter at Ellesmere Road near the hospital has heavily soiled exterior glass panels that reduce visibility and interior floors scattered with food packaging, tissues, and debris, including reported medical waste. The shelter walls show graffiti and stickers, and the structure lacks regular servicing despite being in a high-traffic hospital-adjacent location. Accumulated debris and medical waste pose health and safety hazards to transit users and may attract pests.

Description

Bus shelter glass very dirty, needs to be cleaned professionally. Also a large amount of debris in bus shelter including medical waste. Needs to be serviced regularly as this is outside a busy hospital.

Community Updates

Did the city actually fix this, or just close the file? Come back and tell your neighbours what you see on the ground. Add a photo. Your update is what holds the city to its word.

1 community report

1 fixed

Fixed Apr 24

Submitted by Fox Victoria

City confirm it is fixed: "Status Completed – The request has been concluded" I wish they provide an after photo.

Have you seen this issue?

Comments (1)

fox_victoria about 1 month ago

Request Number 09194922 Submitted April 24, 2026 at 6:56 a.m. Status Completed – The request has been concluded. Expected Service Delivery Time April 28, 2026 at 6:56 a.m. Resolution Date April 24, 2026 at 12:45 p.m.