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Past Toronto's published service standard

This report is 22 days old. The city's standard for Water Drainage is 1 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Mike Colle

Deteriorated catch basin with pavement failure

ref: STO-F4A1A7

city ref: 09215539 Track on 311

Water Drainage Snap City acknowledged

Open 22 days

Toronto Water: 1 days

City service request (311)

New

Updated 20 days ago

The lines below are from the City of Toronto's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Your Reference Number: 09215539 Service request type: Road Pothole / Road Damage Expected service delivery: 2026-05-11, 4:27 p.m. Estimated resolution timeframe: The service request will be resolved within 14 days. Service address (city record): 1442 Avenue Rd

Avenue Road, Toronto

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Reported on Sun, Apr 26, 2026 at 12:43 PM · 21d ago

Report Details

AI-generated, reviewed by reporter

A metal catch basin grate at the curb has settled significantly, causing the surrounding asphalt to crack, sink, and crumble into a visible depression with loose chunks scattered on the sidewalk. The grate itself remains intact but the pavement failure around it creates a tripping hazard and suggests the drainage system may not be functioning properly. The catch basin is approximately 91 years old and requires urgent repair.

Description

Large pothole at curb with asphalt actively breaking apart. Storm drain grate is destabilized and at risk of collapsing. Loose asphalt chunks scattered on sidewalk - hazard to pedestrians. Urgent repair needed.