← arrow key

arrow key →

Past Toronto's published service standard

This report is 45 days old. The city's standard for Water Drainage is 1 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Ausma Malik

Standing water in restaurant alley

ref: STO-Y7E9P8

Water Drainage Snap Report sent

Open 46 days

Toronto Water: 1 days

5 Charlotte Street, Toronto Toronto

Google Maps Apple Maps

Reported on Fri, May 1, 2026 at 9:47 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

Standing water and mud are pooling in the alley near the restaurant entrance at 5 Charlotte Street due to a blocked storm drain or catch basin, creating a slip hazard and preventing proper runoff. The catch basins in this area average 45 years old, suggesting aging infrastructure that may be contributing to drainage failure.

Description

Leaking Toronto water line onto sidewalk

Community Updates

Did the city actually fix this, or just close the file? Come back and tell your neighbours what you see on the ground. Add a photo. Your update is what holds the city to its word.

1 community report

1 fixed

Fixed May 06

Submitted by Hawk Laurentian

The AI failed to interpret my prompt properly. The actual issue was a leaking water line. I submitted directly to 311 and has been since addressed.

Have you seen this issue?