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Past Toronto's published service standard

This report is 45 days old. The city's standard for Water Drainage is 1 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Chris Moise

Standing water at street curb

ref: STO-L9P2V0

city ref: 09322343 Track on 311

Water Drainage Snap City acknowledged

Open 45 days

2 confirmed Toronto Water: 1 days

City service request

New

Updated about 2 months ago

The request has been received.

The lines below are from Toronto 311's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Service request type: Catch Basin - Blocked / Flooding Expected service delivery: 2026-05-16, 4:05 p.m. Estimated resolution timeframe: The service request will be resolved within 3 days. Service address (city record): 425 Sherbourne St

The city's estimated completion of May 16, 2026 has passed. We are following up.

424 Sherbourne Street, Toronto Toronto

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Reported on Wed, May 13, 2026 at 8:18 AM · 1mo ago

Report Details

AI-generated, reviewed by reporter

Standing water is pooling in the bike lane at the street curb due to blocked storm drains, creating a slipping hazard and preventing safe pedestrian crossing. The catch basins in this area average 57 years old and appear to need clearing or repair to restore proper drainage.

Description

Drains blocked causing water to pool in the bike lane after rain

Community Updates

Did the city actually fix this, or just close the file? Come back and tell your neighbours what you see on the ground. Add a photo. Your update is what holds the city to its word.

2 community reports

2 still there

Still there Jun 10

Submitted by Puffin Junction

Still there May 29

Submitted by Puffin Junction

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