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Past Toronto's published service standard

This report is 18 days old. The city's standard for Pothole is 14 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Paula Fletcher

Large pothole with standing water

ref: STO-E6K1T4

city ref: 09219423 Track on 311

Pothole City acknowledged

Open 18 days

Transportation Services: 14 days

City service request (311)

New

Updated 17 days ago

The request has been received.

The lines below are from the City of Toronto's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Your Reference Number: 09219423 Service request type: Road Pothole / Road Damage Expected service delivery: 2026-04-29, 10:11 a.m. Estimated resolution timeframe: The service request will be resolved within 24 hours. Service address (city record): Carlaw Ave & Eastern Ave

Carlaw Avenue

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Reported on Mon, Apr 27, 2026 at 12:07 PM · 17d ago

Report Details

AI-generated, reviewed by reporter

A large pothole approximately 2-3 feet across and 6+ inches deep with standing water has formed on the laneway south of Eastern Avenue between Carlaw and Morse, with extensive radiating cracks indicating subsurface settlement or structural failure. The damaged asphalt has lost integrity and exposed aggregate, creating a tripping hazard and risk of vehicle damage. Poor drainage and water pooling suggest potential undermining of the subgrade near a nearby storm drain grate.