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Past Toronto's published service standard

This report is 28 days old. The city's standard for Water Drainage is 1 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Paula Fletcher

Blocked storm drain, standing water

ref: STO-W3G6V9

city ref: 09323236 Track on 311

Water Drainage Snap City acknowledged

Open 28 days

Toronto Water: 1 days

City service request

New

Updated 28 days ago

The request has been received.

The lines below are from Toronto 311's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Service request type: Catch Basin - Blocked / Flooding Expected service delivery: 2026-05-16, 6:05 p.m. Estimated resolution timeframe: The service request will be resolved within 3 days. Service address (city record): 52 Carlaw Ave

The city's estimated completion of May 16, 2026 has passed. We are following up.

24 Carlaw Avenue, South Riverdale, Toronto Toronto

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Reported on Wed, May 13, 2026 at 11:05 AM · 28d ago

Report Details

AI-generated, reviewed by reporter

Standing water pools in two locations on the road surface at 24 Carlaw Avenue, caused by a subsiding vertical crack in the asphalt that prevents drainage to the storm system. The depression creates a pedestrian hazard and indicates blocked drainage that requires storm infrastructure clearing or repair.

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