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Past Toronto's published service standard

This report is 45 days old. The city's standard for Bike Lane Issue is 14 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Chris Moise

Damaged bike lane surface with cracks

ref: STO-A2E5I5

city ref: 09194363 Track on 311

Bike Lane Issue Snap City acknowledged

Open 45 days

1 confirmed Transportation Services: 14 days

City service request

New

Updated about 2 months ago

The lines below are from Toronto 311's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Service request type: Road - Sinking Expected service delivery: 2026-04-28, 9:47 p.m. Estimated resolution timeframe: The Service Request will be resolved within 5 days. Service address (city record): 487 Jarvis St

The city's estimated completion of April 28, 2026 has passed. We are following up.

487 Jarvis Street, Toronto Toronto

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Reported on Thu, Apr 23, 2026 at 6:02 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

The bike lane at 487 Jarvis Street has extensive cracking and lifting around a sinking catch basin and storm drain, with radiating fractures and split green paint creating trip and puncture hazards for cyclists. The reporter notes the resulting bump could cause a serious accident if hit at speed. The deterioration appears caused by ground settlement or utility infrastructure work beneath the lane.

Description

Catch basin is sinking. Bump could cause serious accident if hit at speed

Community Updates

Did the city actually fix this, or just close the file? Come back and tell your neighbours what you see on the ground. Add a photo. Your update is what holds the city to its word.

1 community report

1 still there

Still there May 02

Submitted by Puffin Junction

Have you seen this issue?