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Past Toronto's published service standard

This report is 46 days old. The city's standard for Tree Issue is 3 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Chris Moise

Tree roots heaving sidewalk

ref: STO-J6B6N8

city ref: 09209832 Track on 311

Tree Issue Snap City acknowledged

Open 46 days

Parks Forestry & Recreation: 3 days

City service request

Acknowledged

Updated about 1 month ago

Toronto 311 responded to this report. Reference number 09209832.

Good morning, Thank you for contacting 311 Toronto. We have generated a service request to Transportation Services for sidewalk; damaged, and this will be investigated within 1 month. Depending on the severity of the issue, repairs could take longer. Your reference number is 09209832 and is required in order to check the status, make changes or cancel the request. You can also check the status of your service request online at http://www.toronto.ca/311 We hope this is helpful. Please do not hesitate to let us know if you require further information or assistance.

52 Lombard Street, Toronto Toronto

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Reported on Sat, Apr 25, 2026 at 6:50 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

Tree roots have heaved and displaced paving stones and brick along approximately 1.5 meters of the sidewalk at 52 Lombard Street, creating cracked and raised stones that pose trip hazards. Multiple stones are unevenly settled with exposed roots visible at surface level in the tree pit, affecting pedestrian safety and accessibility.

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