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Past Toronto's published service standard

This report is 19 days old. The city's standard for Street Light is 7 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Chris Moise
report photo

Street light on during daylight

ref: STO-H4F0U8
city ref: 09213314 Track on 311
Street Light Snap City acknowledged
Open 19 days
Toronto Hydro: 10 days

City service request (311)

New

Updated 18 days ago

The lines below are from the City of Toronto's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Your Reference Number: 09213314 Service request type: Commercial Tree - Emergency Clean-up Expected service delivery: 2026-10-24, 1:47 p.m. Estimated resolution timeframe: The service request will be investigated within three days, and any additional work will be completed within six months. Service address (city record): 36 Lombard St

36 Lombard Street, Toronto

Reported on Sun, Apr 26, 2026 at 10:26 AM · 18d ago

Report Details

AI-generated, reviewed by reporter

A street lamp on a black utility pole at 36 Lombard Street is illuminated during daytime hours, indicating a timer or sensor malfunction. The yellow/amber bulb remains on despite bright daylight, causing unnecessary energy consumption in a high-pedestrian area near two transit shelters.

Description

Street light still running during the day

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Comments (2)

fox_victoria 17 days ago

City update: Status In Progress The request is being investigated, assessed and/or responded to; additional work may be required, if applicable.

fox_victoria 18 days ago

from Toronto Hydro —— Hi there, Please accept this email as confirmation that a Streetlight Service request has been submitted on your behalf. For future streetlight requests, please contact our main number (416) 542-8000 and select option 1, or by visiting www.torontohydro.com/streetlight-map to report any streetlighting issues.

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Report Submitted

Apr 26, 2026 at 10:26 AM

Street light still running during the day

Email sent to Toronto 311

Apr 26, 2026 at 10:27 AM

Sent

Email sent to Toronto Hydro

Apr 26, 2026 at 10:27 AM

Sent

Awaiting Response

Open for 19 days

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