Track Your Report

Enter your SolveTO reference (STO-A3F7K2) or your city 311 reference number.

Department Performance

City departments deliver the fix for resident-reported issues. This view shows how each department is doing citywide and how the ward office connects residents to them.

80+ Strong resolution
60–79 On track
40–59 Work in progress
<40 Active backlog

Citywide department scorecard

Rank Department Score Status Received Resolved Open Fix Rate Avg Days
1 General Services 46.5 Work in progress 31 5 24 16.1% 6.7
2 Toronto Hydro 45.0 Work in progress 16 2 14 12.5% 8.2
3 Parks Forestry & Recreation 44.9 Work in progress 26 2 24 7.7% 2.7
4 Parking Enforcement 41.1 Work in progress 4 1 3 25.0% 1.8
5 Municipal Licensing & Standards 38.8 Active backlog 70 3 67 4.3% 5.7
6 Toronto Water 38.4 Active backlog 62 3 59 4.8% 5.6
7 Transportation Services 37.6 Active backlog 150 3 147 2.0% 4.9
8 Solid Waste Management 12.8 Active backlog 18 2 16 11.1%
9 TTC Customer Service No data yet 0 0 0 0.0%

Council office activity

How many resident-reported issues each ward office is receiving and how many of those have been resolved by the responsible city department. These are communication volumes, not a personal scorecard.

Ward Councillor Emails sent to office Resolved by departments
Ward 10 Ausma Malik 1 5
Ward 13 Chris Moise 1 3
Ward 23 Jamaal Myers 0 0
Ward 22 Nick Mantas 0 0
Ward 21 Michael Thompson 0 0
Ward 18 Lily Cheng 0 0
Ward 14 Paula Fletcher 0 2
Ward 5 Frances Nunziata 0 0
Ward 17 Shelley Carroll 0 2
Ward 16 Jon Burnside 0 1
Ward 15 Rachel Chernos Lin 0 0
Ward 12 Josh Matlow 0 0
Ward 4 Gord Perks 0 0
Ward 3 Amber Morley 0 0
Ward 2 Stephen Holyday 0 0
Ward 1 Vincent Crisanti 0 0
Ward 9 Alejandra Bravo 0 1
Ward 8 Mike Colle 0 0
Ward 25 Neethan Shan 0 0
Ward 24 Paul Ainslie 0 4
Ward 20 Parthi Kandavel 0 0
Ward 19 Brad Bradford 0 1
Ward 11 Dianne Saxe 0 2
Ward 7 Anthony Perruzza 0 0
Ward 6 James Pasternak 0 0