Department Performance
City departments deliver the fix for resident-reported issues. This view shows how each department is doing citywide and how the ward office connects residents to them.
80+ Strong resolution
60–79 On track
40–59 Work in progress
<40 Active backlog
Citywide department scorecard
| Rank | Department | Score | Status | Received | Resolved | Open | Fix Rate | Avg Days |
|---|---|---|---|---|---|---|---|---|
| 1 | General Services | 46.5 | Work in progress | 31 | 5 | 24 | 16.1% | 6.7 |
| 2 | Toronto Hydro | 45.0 | Work in progress | 16 | 2 | 14 | 12.5% | 8.2 |
| 3 | Parks Forestry & Recreation | 44.9 | Work in progress | 26 | 2 | 24 | 7.7% | 2.7 |
| 4 | Parking Enforcement | 41.1 | Work in progress | 4 | 1 | 3 | 25.0% | 1.8 |
| 5 | Municipal Licensing & Standards | 38.8 | Active backlog | 70 | 3 | 67 | 4.3% | 5.7 |
| 6 | Toronto Water | 38.4 | Active backlog | 62 | 3 | 59 | 4.8% | 5.6 |
| 7 | Transportation Services | 37.6 | Active backlog | 150 | 3 | 147 | 2.0% | 4.9 |
| 8 | Solid Waste Management | 12.8 | Active backlog | 18 | 2 | 16 | 11.1% | — |
| 9 | TTC Customer Service | — | No data yet | 0 | 0 | 0 | 0.0% | — |
Council office activity
How many resident-reported issues each ward office is receiving and how many of those have been resolved by the responsible city department. These are communication volumes, not a personal scorecard.
| Ward | Councillor | Emails sent to office | Resolved by departments |
|---|---|---|---|
| Ward 10 | Ausma Malik | 1 | 5 |
| Ward 13 | Chris Moise | 1 | 3 |
| Ward 23 | Jamaal Myers | 0 | 0 |
| Ward 22 | Nick Mantas | 0 | 0 |
| Ward 21 | Michael Thompson | 0 | 0 |
| Ward 18 | Lily Cheng | 0 | 0 |
| Ward 14 | Paula Fletcher | 0 | 2 |
| Ward 5 | Frances Nunziata | 0 | 0 |
| Ward 17 | Shelley Carroll | 0 | 2 |
| Ward 16 | Jon Burnside | 0 | 1 |
| Ward 15 | Rachel Chernos Lin | 0 | 0 |
| Ward 12 | Josh Matlow | 0 | 0 |
| Ward 4 | Gord Perks | 0 | 0 |
| Ward 3 | Amber Morley | 0 | 0 |
| Ward 2 | Stephen Holyday | 0 | 0 |
| Ward 1 | Vincent Crisanti | 0 | 0 |
| Ward 9 | Alejandra Bravo | 0 | 1 |
| Ward 8 | Mike Colle | 0 | 0 |
| Ward 25 | Neethan Shan | 0 | 0 |
| Ward 24 | Paul Ainslie | 0 | 4 |
| Ward 20 | Parthi Kandavel | 0 | 0 |
| Ward 19 | Brad Bradford | 0 | 1 |
| Ward 11 | Dianne Saxe | 0 | 2 |
| Ward 7 | Anthony Perruzza | 0 | 0 |
| Ward 6 | James Pasternak | 0 | 0 |
