Track Your Report

Enter your SolveTO reference (STO-A3F7K2) or your city 311 reference number.

Department Performance

City departments deliver the fix for resident-reported issues. This view shows how each department is doing citywide and how the ward office connects residents to them.

80+ Strong resolution
60–79 On track
40–59 Work in progress
<40 Active backlog

Citywide department scorecard

Rank Department Score Status Received Resolved Open Fix Rate Avg Days
1 Transportation Services 57.0 Work in progress 165 27 138 16.4% 17.3
2 Municipal Licensing & Standards 52.7 Work in progress 61 9 52 14.8% 3.6
3 Parks Forestry & Recreation 49.5 Work in progress 19 3 16 15.8% 1.0
4 Solid Waste Management 49.0 Work in progress 22 5 17 22.7% 15.3
5 Toronto Water 49.0 Work in progress 59 9 50 15.3% 15.4
6 Toronto Hydro 44.2 Work in progress 19 2 17 10.5% 8.2
7 General Services 43.4 Work in progress 58 5 50 8.6% 15.3
8 Parking Enforcement 7.5 Active backlog 10 0 10 0.0%
9 TTC Customer Service No data yet 0 0 0 0.0%

Council office activity

How many resident-reported issues each ward office is receiving and how many of those have been resolved by the responsible city department. These are communication volumes, not a personal scorecard.

Ward Councillor Emails sent to office Resolved by departments
Ward 10 Ausma Malik 52 15
Ward 13 Chris Moise 21 5
Ward 1 Vincent Crisanti 17 0
Ward 11 Dianne Saxe 11 5
Ward 4 Gord Perks 10 2
Ward 9 Alejandra Bravo 6 5
Ward 15 Rachel Chernos Lin 5 5
Ward 8 Mike Colle 5 2
Ward 6 James Pasternak 5 1
Ward 22 Nick Mantas 4 1
Ward 14 Paula Fletcher 4 1
Ward 2 Stephen Holyday 4 2
Ward 3 Amber Morley 4 0
Ward 12 Josh Matlow 4 2
Ward 16 Jon Burnside 3 2
Ward 19 Brad Bradford 3 1
Ward 24 Paul Ainslie 3 9
Ward 5 Frances Nunziata 2 1
Ward 20 Parthi Kandavel 2 0
Ward 18 Lily Cheng 2 0
Ward 21 Michael Thompson 2 1
Ward 7 Anthony Perruzza 1 0
Ward 17 Shelley Carroll 0 1
Ward 25 Neethan Shan 0 0
Ward 23 Jamaal Myers 0 0