Department Performance
City departments deliver the fix for resident-reported issues. This view shows how each department is doing citywide and how the ward office connects residents to them.
80+ Strong resolution
60–79 On track
40–59 Work in progress
<40 Active backlog
Citywide department scorecard
| Rank | Department | Score | Status | Received | Resolved | Open | Fix Rate | Avg Days |
|---|---|---|---|---|---|---|---|---|
| 1 | Transportation Services | 57.0 | Work in progress | 165 | 27 | 138 | 16.4% | 17.3 |
| 2 | Municipal Licensing & Standards | 52.7 | Work in progress | 61 | 9 | 52 | 14.8% | 3.6 |
| 3 | Parks Forestry & Recreation | 49.5 | Work in progress | 19 | 3 | 16 | 15.8% | 1.0 |
| 4 | Solid Waste Management | 49.0 | Work in progress | 22 | 5 | 17 | 22.7% | 15.3 |
| 5 | Toronto Water | 49.0 | Work in progress | 59 | 9 | 50 | 15.3% | 15.4 |
| 6 | Toronto Hydro | 44.2 | Work in progress | 19 | 2 | 17 | 10.5% | 8.2 |
| 7 | General Services | 43.4 | Work in progress | 58 | 5 | 50 | 8.6% | 15.3 |
| 8 | Parking Enforcement | 7.5 | Active backlog | 10 | 0 | 10 | 0.0% | — |
| 9 | TTC Customer Service | — | No data yet | 0 | 0 | 0 | 0.0% | — |
Council office activity
How many resident-reported issues each ward office is receiving and how many of those have been resolved by the responsible city department. These are communication volumes, not a personal scorecard.
| Ward | Councillor | Emails sent to office | Resolved by departments |
|---|---|---|---|
| Ward 10 | Ausma Malik | 52 | 15 |
| Ward 13 | Chris Moise | 21 | 5 |
| Ward 1 | Vincent Crisanti | 17 | 0 |
| Ward 11 | Dianne Saxe | 11 | 5 |
| Ward 4 | Gord Perks | 10 | 2 |
| Ward 9 | Alejandra Bravo | 6 | 5 |
| Ward 15 | Rachel Chernos Lin | 5 | 5 |
| Ward 8 | Mike Colle | 5 | 2 |
| Ward 6 | James Pasternak | 5 | 1 |
| Ward 22 | Nick Mantas | 4 | 1 |
| Ward 14 | Paula Fletcher | 4 | 1 |
| Ward 2 | Stephen Holyday | 4 | 2 |
| Ward 3 | Amber Morley | 4 | 0 |
| Ward 12 | Josh Matlow | 4 | 2 |
| Ward 16 | Jon Burnside | 3 | 2 |
| Ward 19 | Brad Bradford | 3 | 1 |
| Ward 24 | Paul Ainslie | 3 | 9 |
| Ward 5 | Frances Nunziata | 2 | 1 |
| Ward 20 | Parthi Kandavel | 2 | 0 |
| Ward 18 | Lily Cheng | 2 | 0 |
| Ward 21 | Michael Thompson | 2 | 1 |
| Ward 7 | Anthony Perruzza | 1 | 0 |
| Ward 17 | Shelley Carroll | 0 | 1 |
| Ward 25 | Neethan Shan | 0 | 0 |
| Ward 23 | Jamaal Myers | 0 | 0 |
