Department Performance
City departments deliver the fix for resident-reported issues. This view shows how each department is doing citywide and how the ward office connects residents to them. "Overdue" and "Fixed after deadline" use Toronto's published service standards as the deadline.
Citywide department scorecard
| Rank | Department | Received | Resolved | Open | Fix Rate | Avg Days to Fix | Overdue | Fixed After Deadline |
|---|---|---|---|---|---|---|---|---|
| 1 | General Services | 98 | 14 | 79 | 14.3% | 11.0 | 75 | 4 |
| 2 | Solid Waste Management | 48 | 8 | 40 | 16.7% | 9.3 | 38 | 3 |
| 3 | Municipal Licensing & Standards | 120 | 10 | 108 | 8.3% | 9.6 | 104 | 5 |
| 4 | Toronto Water | 109 | 11 | 98 | 10.1% | 14.8 | 97 | 10 |
| 5 | Transportation Services | 341 | 36 | 303 | 10.6% | 7.9 | 283 | 2 |
| 6 | Parks Forestry & Recreation | 55 | 4 | 51 | 7.3% | 4.5 | 46 | 1 |
| 7 | Parking Enforcement | 15 | 1 | 14 | 6.7% | 1.8 | 14 | 0 |
| 8 | Toronto Hydro | 37 | 2 | 35 | 5.4% | 8.2 | 35 | 1 |
| 9 | TTC Customer Service | 0 | 0 | 0 | 0.0% | — | 0 | 0 |
| 10 | MiWay | 0 | 0 | 0 | 0.0% | — | 0 | 0 |
| 11 | Parking Enforcement | 0 | 0 | 0 | 0.0% | — | 0 | 0 |
Council office activity
How many resident-reported issues each ward office is receiving and how many of those have been resolved by the responsible city department. These are communication volumes, not a personal scorecard.
| Ward | Councillor | Emails sent to office | Resolved by departments |
|---|---|---|---|
| Ward 10 | Ausma Malik | 53 | 20 |
| Ward 13 | Chris Moise | 23 | 7 |
| Ward 1 | Vincent Crisanti | 22 | 12 |
| Ward 4 | Gord Perks | 10 | 2 |
| Ward 11 | Dianne Saxe | 10 | 7 |
| Ward 9 | Alejandra Bravo | 6 | 3 |
| Ward 6 | James Pasternak | 5 | 0 |
| Ward 14 | Paula Fletcher | 5 | 7 |
| Ward 15 | Rachel Chernos Lin | 5 | 1 |
| Ward 2 | Stephen Holyday | 5 | 4 |
| Ward 8 | Mike Colle | 4 | 5 |
| Ward 22 | Nick Mantas | 4 | 0 |
| Ward 12 | Josh Matlow | 4 | 2 |
| Ward 3 | Amber Morley | 4 | 0 |
| Ward 24 | Paul Ainslie | 3 | 7 |
| Ward 16 | Jon Burnside | 3 | 2 |
| Ward 19 | Brad Bradford | 3 | 4 |
| Ward 20 | Parthi Kandavel | 2 | 0 |
| Ward 18 | Lily Cheng | 2 | 0 |
| Ward 21 | Michael Thompson | 2 | 2 |
| Ward 5 | Frances Nunziata | 2 | 0 |
| Ward 7 | Anthony Perruzza | 1 | 0 |
| Ward 1 | Stephen Dasko | 0 | 0 |
| Ward 5 | Natalie Hart | 0 | 0 |
| Ward 2 | Alvin Tedjo | 0 | 0 |
| Ward 8 | Matt Mahoney | 0 | 0 |
| Ward 9 | Martin Reid | 0 | 0 |
| Ward 6 | Joe Horneck | 0 | 0 |
| Ward 3 | Chris Fonseca | 0 | 0 |
| Ward 10 | Sue McFadden | 0 | 0 |
| Ward 11 | Brad Butt | 0 | 0 |
| Ward 7 | Dipika Damerla | 0 | 0 |
| Ward 4 | John Kovac | 0 | 0 |
| Ward 17 | Shelley Carroll | 0 | 2 |
| Ward 25 | Neethan Shan | 0 | 0 |
| Ward 23 | Jamaal Myers | 0 | 0 |
