Department Performance
City departments deliver the fix for resident-reported issues. This view shows how each department is doing citywide and how the ward office connects residents to them. "Overdue" and "Fixed after deadline" use Toronto's published service standards as the deadline.
Citywide department scorecard
| Rank | Department | Received | Resolved | Open | Fix Rate | Avg Days to Fix | Overdue | Fixed After Deadline |
|---|---|---|---|---|---|---|---|---|
| 1 | Transportation Services | 300 | 38 | 262 | 12.7% | 10.1 | 187 | 5 |
| 2 | General Services | 86 | 13 | 69 | 15.1% | 12.0 | 61 | 4 |
| 3 | Solid Waste Management | 42 | 8 | 34 | 19.0% | 9.3 | 32 | 3 |
| 4 | Toronto Water | 95 | 10 | 85 | 10.5% | 10.7 | 84 | 9 |
| 5 | Municipal Licensing & Standards | 113 | 10 | 102 | 8.8% | 9.6 | 91 | 5 |
| 6 | Parks Forestry & Recreation | 46 | 4 | 42 | 8.7% | 4.5 | 36 | 1 |
| 7 | Parking Enforcement | 13 | 1 | 12 | 7.7% | 1.8 | 12 | 0 |
| 8 | Toronto Hydro | 36 | 2 | 34 | 5.6% | 8.2 | 33 | 1 |
| 9 | TTC Customer Service | 0 | 0 | 0 | 0.0% | — | 0 | 0 |
Council office activity
How many resident-reported issues each ward office is receiving and how many of those have been resolved by the responsible city department. These are communication volumes, not a personal scorecard.
| Ward | Councillor | Emails sent to office | Resolved by departments |
|---|---|---|---|
| Ward 10 | Ausma Malik | 53 | 21 |
| Ward 13 | Chris Moise | 22 | 6 |
| Ward 1 | Vincent Crisanti | 22 | 12 |
| Ward 11 | Dianne Saxe | 11 | 7 |
| Ward 4 | Gord Perks | 10 | 2 |
| Ward 9 | Alejandra Bravo | 6 | 3 |
| Ward 8 | Mike Colle | 5 | 6 |
| Ward 14 | Paula Fletcher | 5 | 6 |
| Ward 15 | Rachel Chernos Lin | 5 | 1 |
| Ward 2 | Stephen Holyday | 5 | 4 |
| Ward 6 | James Pasternak | 5 | 0 |
| Ward 3 | Amber Morley | 4 | 0 |
| Ward 12 | Josh Matlow | 4 | 2 |
| Ward 22 | Nick Mantas | 4 | 0 |
| Ward 24 | Paul Ainslie | 3 | 7 |
| Ward 16 | Jon Burnside | 3 | 2 |
| Ward 19 | Brad Bradford | 3 | 4 |
| Ward 20 | Parthi Kandavel | 2 | 0 |
| Ward 5 | Frances Nunziata | 2 | 0 |
| Ward 18 | Lily Cheng | 2 | 0 |
| Ward 21 | Michael Thompson | 2 | 2 |
| Ward 7 | Anthony Perruzza | 1 | 0 |
| Ward 25 | Neethan Shan | 0 | 0 |
| Ward 17 | Shelley Carroll | 0 | 2 |
| Ward 23 | Jamaal Myers | 0 | 0 |
