Track Your Report

Enter your SolveTO reference (STO-A3F7K2) or your city 311 reference number.

Department Performance

City departments deliver the fix for resident-reported issues. This view shows how each department is doing citywide and how the ward office connects residents to them.

80+ Strong resolution
60–79 On track
40–59 Work in progress
<40 Active backlog

Citywide department scorecard

Rank Department Score Status Received Resolved Open Fix Rate Avg Days
1 Municipal Licensing & Standards 63.3 On track 17 7 10 41.2% 3.6
2 Transportation Services 34.5 Active backlog 29 11 18 37.9%
3 Toronto Water 29.9 Active backlog 20 7 13 35.0%
4 Solid Waste Management 23.2 Active backlog 4 2 2 50.0%
5 General Services 22.8 Active backlog 8 2 4 25.0%
6 Parks Forestry & Recreation 21.0 Active backlog 7 2 5 28.6%
7 Toronto Hydro 17.6 Active backlog 4 1 3 25.0%
8 Parking Enforcement 1.5 Active backlog 1 0 1 0.0%
9 TTC Customer Service No data yet 0 0 0 0.0%

Council office activity

How many resident-reported issues each ward office is receiving and how many of those have been resolved by the responsible city department. These are communication volumes, not a personal scorecard.

Ward Councillor Emails sent to office Resolved by departments
Ward 6 James Pasternak 0 1
Ward 7 Anthony Perruzza 0 0
Ward 11 Dianne Saxe 0 1
Ward 19 Brad Bradford 0 0
Ward 20 Parthi Kandavel 0 0
Ward 24 Paul Ainslie 0 8
Ward 25 Neethan Shan 0 0
Ward 8 Mike Colle 0 0
Ward 9 Alejandra Bravo 0 3
Ward 1 Vincent Crisanti 0 0
Ward 2 Stephen Holyday 0 2
Ward 3 Amber Morley 0 0
Ward 4 Gord Perks 0 0
Ward 12 Josh Matlow 0 0
Ward 13 Chris Moise 0 4
Ward 15 Rachel Chernos Lin 0 4
Ward 16 Jon Burnside 0 0
Ward 17 Shelley Carroll 0 1
Ward 5 Frances Nunziata 0 1
Ward 10 Ausma Malik 0 7
Ward 14 Paula Fletcher 0 0
Ward 18 Lily Cheng 0 0
Ward 21 Michael Thompson 0 0
Ward 22 Nick Mantas 0 0
Ward 23 Jamaal Myers 0 0