Department Performance
City departments deliver the fix for resident-reported issues. This view shows how each department is doing citywide and how the ward office connects residents to them. "Overdue" and "Fixed after deadline" use Toronto's published service standards as the deadline.
Citywide department scorecard
| Rank | Department | Received | Resolved | Open | Fix Rate | Avg Days to Fix | Overdue | Fixed After Deadline |
|---|---|---|---|---|---|---|---|---|
| 1 | Solid Waste Management | 6 | 2 | 4 | 33.3% | 0.9 | 2 | 0 |
| 2 | General Services | 4 | 2 | 2 | 50.0% | 0.9 | 0 | 0 |
| 3 | Municipal Licensing & Standards | 9 | 2 | 6 | 22.2% | 1.1 | 1 | 0 |
| 4 | Transportation Services | 18 | 3 | 15 | 16.7% | 1.4 | 0 | 0 |
| 5 | Parks Forestry & Recreation | 6 | 0 | 6 | 0.0% | — | 2 | 0 |
| 6 | Parking Enforcement | 2 | 0 | 2 | 0.0% | — | 2 | 0 |
| 7 | Toronto Water | 3 | 0 | 3 | 0.0% | — | 3 | 0 |
| 8 | Toronto Hydro | 1 | 0 | 1 | 0.0% | — | 0 | 0 |
| 9 | TTC Customer Service | 0 | 0 | 0 | 0.0% | — | 0 | 0 |
Council office activity
How many resident-reported issues each ward office is receiving and how many of those have been resolved by the responsible city department. These are communication volumes, not a personal scorecard.
| Ward | Councillor | Emails sent to office | Resolved by departments |
|---|---|---|---|
| Ward 6 | James Pasternak | 0 | 0 |
| Ward 7 | Anthony Perruzza | 0 | 0 |
| Ward 11 | Dianne Saxe | 0 | 0 |
| Ward 19 | Brad Bradford | 0 | 0 |
| Ward 20 | Parthi Kandavel | 0 | 0 |
| Ward 24 | Paul Ainslie | 0 | 1 |
| Ward 25 | Neethan Shan | 0 | 0 |
| Ward 9 | Alejandra Bravo | 0 | 1 |
| Ward 1 | Vincent Crisanti | 0 | 0 |
| Ward 2 | Stephen Holyday | 0 | 0 |
| Ward 3 | Amber Morley | 0 | 0 |
| Ward 4 | Gord Perks | 0 | 0 |
| Ward 12 | Josh Matlow | 0 | 0 |
| Ward 13 | Chris Moise | 0 | 2 |
| Ward 15 | Rachel Chernos Lin | 0 | 1 |
| Ward 16 | Jon Burnside | 0 | 0 |
| Ward 17 | Shelley Carroll | 0 | 0 |
| Ward 5 | Frances Nunziata | 0 | 0 |
| Ward 10 | Ausma Malik | 0 | 1 |
| Ward 14 | Paula Fletcher | 0 | 2 |
| Ward 18 | Lily Cheng | 0 | 0 |
| Ward 21 | Michael Thompson | 0 | 1 |
| Ward 22 | Nick Mantas | 0 | 0 |
| Ward 23 | Jamaal Myers | 0 | 0 |
| Ward 8 | Mike Colle | 0 | 0 |
