Department Performance
City departments deliver the fix for resident-reported issues. This view shows how each department is doing citywide and how the ward office connects residents to them.
80+ Strong resolution
60–79 On track
40–59 Work in progress
<40 Active backlog
Citywide department scorecard
| Rank | Department | Score | Status | Received | Resolved | Open | Fix Rate | Avg Days |
|---|---|---|---|---|---|---|---|---|
| 1 | Municipal Licensing & Standards | 63.3 | On track | 17 | 7 | 10 | 41.2% | 3.6 |
| 2 | Transportation Services | 34.5 | Active backlog | 29 | 11 | 18 | 37.9% | — |
| 3 | Toronto Water | 29.9 | Active backlog | 20 | 7 | 13 | 35.0% | — |
| 4 | Solid Waste Management | 23.2 | Active backlog | 4 | 2 | 2 | 50.0% | — |
| 5 | General Services | 22.8 | Active backlog | 8 | 2 | 4 | 25.0% | — |
| 6 | Parks Forestry & Recreation | 21.0 | Active backlog | 7 | 2 | 5 | 28.6% | — |
| 7 | Toronto Hydro | 17.6 | Active backlog | 4 | 1 | 3 | 25.0% | — |
| 8 | Parking Enforcement | 1.5 | Active backlog | 1 | 0 | 1 | 0.0% | — |
| 9 | TTC Customer Service | — | No data yet | 0 | 0 | 0 | 0.0% | — |
Council office activity
How many resident-reported issues each ward office is receiving and how many of those have been resolved by the responsible city department. These are communication volumes, not a personal scorecard.
| Ward | Councillor | Emails sent to office | Resolved by departments |
|---|---|---|---|
| Ward 6 | James Pasternak | 0 | 1 |
| Ward 7 | Anthony Perruzza | 0 | 0 |
| Ward 11 | Dianne Saxe | 0 | 1 |
| Ward 19 | Brad Bradford | 0 | 0 |
| Ward 20 | Parthi Kandavel | 0 | 0 |
| Ward 24 | Paul Ainslie | 0 | 8 |
| Ward 25 | Neethan Shan | 0 | 0 |
| Ward 8 | Mike Colle | 0 | 0 |
| Ward 9 | Alejandra Bravo | 0 | 3 |
| Ward 1 | Vincent Crisanti | 0 | 0 |
| Ward 2 | Stephen Holyday | 0 | 2 |
| Ward 3 | Amber Morley | 0 | 0 |
| Ward 4 | Gord Perks | 0 | 0 |
| Ward 12 | Josh Matlow | 0 | 0 |
| Ward 13 | Chris Moise | 0 | 4 |
| Ward 15 | Rachel Chernos Lin | 0 | 4 |
| Ward 16 | Jon Burnside | 0 | 0 |
| Ward 17 | Shelley Carroll | 0 | 1 |
| Ward 5 | Frances Nunziata | 0 | 1 |
| Ward 10 | Ausma Malik | 0 | 7 |
| Ward 14 | Paula Fletcher | 0 | 0 |
| Ward 18 | Lily Cheng | 0 | 0 |
| Ward 21 | Michael Thompson | 0 | 0 |
| Ward 22 | Nick Mantas | 0 | 0 |
| Ward 23 | Jamaal Myers | 0 | 0 |
